Group Chat Rules

1. Purpose of the Group

Improve coverage of On Demand and Scheduled jobs.
Grow affiliate network
Improve service quality and exchange professional experience.

Limo Jobs Only chat is strictly for:

Post jobs/quote requests and responses
Important announcements

No unrelated content is allowed.

All other content, including but not limited to introductions, availability updates, and questions, must be posted in the Chat.

2. Farming out company's rights and responsibilities

Rights:

Request driver's phone number, car make, model, license plates, video/photo proof of the vehicle and driver compliance (on location or immediately after drop off).
Request driver's live location
Request to use the designated software/platform to provide trip status updates.
Verify driver/vehicle compliance
Сhoose the preferred payment method

Responsibilities

Pay within 24 hrs after drop off or no later than Monday if the job falls on a weekend, regardless of when or whether the client pays the company
Provide complete and accurate information to ensure the job can be performed properly.

3. Farming in company's rights and responsibilities

Rights:

To claim and receive payment according to agreed terms
Request clarification if job details are incomplete.
Refuse the job if conditions change significantly after confirmation.

Responsibilities:

Perform the job according to the standards and policies of the farming-out company.
Communicate any important changes
Represent the farming-out company under its name, or under another name as instructed by the farming-out company.
Promptly provide trip updates (OTW, OL, POB, DOP or significant changes to the booking)
Respond with ETA for ASAP job/Ensure on time arrival for scheduled job

4. The job must be performed according to the policies of the farming out company.

5. To simplify dispatching, we agreed on the following rules and standards.

Any exceptions are allowed, but they must be mutually agreed upon to avoid conflicts.

Standard Dispatch Codes and Standards:

To improve service quality and make the workflow more comfortable for everyone, we do not operate on a first-come, first-served basis.

Each company may assign jobs at its own discretion.

To respond to a job offer, it is recommended to react to the job offer with the appropriate emoji or send a private message. You can also respond with "here"/"send"/"me" or similar.

Emoji legend:

🫡 - ready to cover job personally/in-house driver (Full compliance and standards guaranteed)

🤝 - Backup cover (can cover if needed, but prefer if you send someone else)/Outsourced driver available (full compliance/standards not guaranteed)

🧅😂 - I feel offended by this offer, please remove me from the chat for a few days

🔒 - Job is covered

Calling a partner to claim a job is strictly prohibited unless explicitly requested in the job details.

Drivers & vehicle readiness Standards

Inside the vehicle, passengers must have easy access to a charging cable.

Use a Type-C and Lightning cable, or a 2-in-1.

Place a bottle of premium water for each passenger in a visible spot.

The recommended brand is Fiji.

Align the front seats by the B-pillar level.

You may move the front-right seat forward to improve legroom for the main passenger.

Use a phone holder for your phone.

Pay extra attention to all surfaces passengers touch often.

In bad weather, wipe the exterior door handles.

Shake out the floor mats regularly.

The exterior must have no damage and no advertising stickers.

In the interior and trunk must be no personal items visible to passenger.

Do not place “Tip me” signs, personal business cards, or cheap accessories that can lower the premium look of the vehicle.

The vehicle must be free of any items left behind by previous passengers (used tissues, bottles, trash, etc).

Vehicles must be free of any third-party branding, logos, or promotional materials, including our branding, both inside and outside the vehicle

Fuel level in the tank must be at least 50%

No music or soft relaxing background music at low volume

Before the ride

30 min prior to pick up or immediately for ASAP jobs inform the guest that you are on your way, using this template

Hello, Mr. James!

My name is Scott, I will be your chauffeur today.

Your transfer is scheduled at

2:15 PM (14:15) May 31

Pick Up 1000 Biscayne Blvd, Miami

Drop off Miami Airport (MIA) 2100 NW 42nd Ave, Miami

Vehicle Cadillac Escalade,

black, License plate COJ5FS.

If you have any questions kindly let me know.
Thank you.

Once you arrive at the pick-up location, please notify the guest and coordinate a convenient pick-up spot.

I have arrived and am parked by the main entrance.

Kindly let me know if this location is convenient for pick-up.

You may send a photo of the vehicle along with nearby landmarks to help the guest locate you more easily.

During the Ride

Meet the passenger outside at the rear-right door.

Help with luggage if needed.

Wait until the passenger is seated and close the door for them.

When you start driving, use a phrase like:

“Mr. Levin, our ETA to 15300 Collins Avenue is 30 minutes.

Please let me know if you’d like me to adjust the temperature or music.

I’ll use Apple Maps, but we can change the route if you prefer.”

Do not start conversations yourself.

But if the passenger talks to you, be friendly and supportive.

Avoid topics like politics and religion.

If the passenger begins a phone call, lower the music volume.

Upon arrival at the destination address:

Is this spot convenient for you? Kindly confirm if this is the final stop for today?

Open the door for the client and assist with luggage if necessary.

Driver Dress Code

The standard (Code-80 = Suited) is:

Black (preferred)/Dark Blue/Dark Grey solid business suit

White long-sleeve button-up dress shirt without patterns

Tie

Classic dress shoes

Common abbreviations

ASAP – usually 10–15 minutes. In some companies up to 30 minutes.

NOW – the vehicle is needed right now, preferred arrival under 5 minutes.

NEED ETA / BEST ETA – report your estimated arrival time.

Collect - The driver must collect payment directly from the guest. This is the only case when the client should be asked for payment.

CC - Credit card payment. Driver must have a card terminal.

Job Statuses

OTW On the way

OL On location

POB Passenger on board

DOP Dropped off passenger

NB New body or latest generation

AD / TBD / Hourly As directed / To be directed.

Passenger pays by time; addresses may change; long waits are possible.

Usually 2-hour minimum, but some modern companies reduce it to 1 hour for ASAP requests.

Garage to garage - Billing will be calculated from when the vehicle leaves the garage until it returns, or from pickup to drop-off and back, based on time, mileage, or both, depending on the farming out company policy.

MIA Miami International Airport

OPF Opa-Locka Executive Airport

FLL Fort Lauderdale-Hollywood International Airport

FXE Fort Lauderdale Executive Airport

PBI Palm Beach International Airport

POE Port of Everglades (POE permit is required and is checked at each entry)

POM Port of Miami

Meet & Greet – Park your vehicle and meet the passenger inside the terminal at the baggage claim area for their flight, holding a sign with their name.

Curbside – Wait 3–5 minutes away. Contact the guest and pick him up curbside by the airport door.

DM – Respond in direct message only, don’t call.

Sedan only – Job for sedans; SUV drivers don’t respond.

Sedan/SUV – Both types can take the job.

Escalade only – Only respond if you drive a Cadillac Escalade.

Waiting Time Standards

For point-to-point rides: 15 minutes free.

For airport pick up (domestic and international): 60 minutes free.

Always confirm waiting time rules with each partner, especially for airport pickups.

For as directed rides, there is no free waiting time.

Billing starts at the scheduled pickup time.

When you were assigned to a job by new affiliate:

Send your COI

Send your digital business card (non branded, request with admin if you don't have one yet)

Share your live location

Send your vehicle make, model, plates

Send contact phone number (Preferably non branded)

Send screenshot with your ETA

Update statuses during the ride

Report important changes immediately

We allow any deviations from the standards described above and will not remove participants for non-compliance, but only if you have informed the partner in advance and received partner's written approval.

10. Pricing

This is a free market group
Companies may offer/accept any rates that will work for them
Nobody is required to accept any job
Complaining about pricing is not allowed

We will set a suggested rates, so participants who aren’t very familiar with rates or new members can have a reference point and know better how to price a job.

For professionals, no artificial price restrictions will be set - we’ll let the market determine the rate.

If you don’t like offered rate just skip this opportunity.

If a job remains unclaimed, feel free to offer your rate.

SUGGESTED FARES

All suggested fares are recommendations, and partners are free to agree on any different rate.

If a job is accepted at a rate more than 15% below the suggested fare, quality-related complaints will not be considered.

The only exception is complaints related to client poaching, which will always be reviewed regardless of the agreed rate.

Hourly:

Sedan $65

SUV $70

Passenger Sprinter $100

Executive Sprinter $120

Jet Sprinter $140

Local transfers (minimum fare)

Sedan $65

SUV $70

Passenger Sprinter $125

Executive Sprinter $200

Jet Sprinter $250

Long distance (one way outside of service area)

Sedan $3.25/mile

SUV $3.75/mile

Passenger Sprinter $5/mile

Executive Sprinter $6/mile

Jet Sprinter $7/mile

The suggested fare represents the average value between typical TNC pricing and standard limo rates outside of peak demand periods.

Recommendation:
If you have a job that does not fit suggested pricing structure, consider posting it as an on demand request no more than 30 min prior to pick up. The closest available driver will be more willing to accept it, since there is no need to significantly adjust schedule or commit far in advance.

This helps reduce idle time, improves response speed, and increases the overall completion rate within the network.

11. No Client Theft / Non-Solicitation

Strictly prohibited:

Offer to the client future direct bookings

If a client requests another ride, you must inform the company and follow their instructions.

Secret shopper or guest feedbacks may be used to verify standards compliance.

This template can be used:

I’m glad you enjoyed the ride, thank you.
Please reach out to the company that coordinated today’s service for your next trip.

If availability allows, they can assign me again.
I look forward to assisting you in the future.

12. Cancellation policies

Cancellation for On Demand jobs (<30 min prior to pick up time)

Cancellation within the first 5 minutes is free

After 5 minutes, the cancellation fee will be calculated per minute at a rate of $90/hour

Cancellation for Scheduled jobs

>1 hour prior to pick up time free

<1 hour prior to pick up:

Driver en route

The cancellation fee will be calculated per minute at $90/hour, starting up to 1 hour before the scheduled pickup time and continuing until the moment the booking is cancelled.

Driver on location

Within service area

Minimum suggested fare

Outside of service area

Full fare

TIPS HOW TO GET MORE BOOKINGS FROM NEW AFFILIATES

1. Set a professional profile photo. To get your personal digital business card that can be used for profile photo, contact support and we will create one for you free of charge.

2. Maintain a separate phone number and WhatsApp account without company branding that can be used when communicating with affiliate clients.

3. Respond in group chat instead of DM, so other companies will see that you are ready to work.

4. Don't complain about the prices and behave professionaly

5. Carry several child seats in different sizes.

6. Create a Google Business profile and collect reviews from your guests.

7. Respond to job offers clearly and professionally without making your partner spend time asking additional questions.

Example:
Suburban NB, will do myself. ETA 11 minutes. Full compliance.

8. First jobs with new affiliates are often easier to arrange during high-demand periods.

Consider supporting larger local operators to build long-term relationships rather than negotiating small price differences with another one-car affiliate.

9. Share your COI with the affiliate that assigned you the job.

For long-term cooperation, consider adding them as Additional Insured.

10. Send one exterior photo, one interior photo of the vehicle, and a photo of your usual chauffeur outfit

11. Comply with all established industry standards.

Maintaining high service standards protects the reputation of the entire network and helps us compete effectively with TNC platforms.

Drivers who choose not to meet standard industry requirements typically end up taking the least profitable jobs — the ones that professional operators decline.

Long term, maintaining professional standards allows you to attract higher-quality clients, better affiliates, and more sustainable revenue.

12. Offer a clear and flexible cancellation policy.

13. Trust and Safety

Escrow service

For jobs starting from $150, if both companies are new to each other or new to the chat, the farming in company may request an escrow option, where the payment is temporarily held by the chat admin acting as a guarantor.

The payment will be released to the farming in company after confirmation that the service was performed without issues.

This service is provided free of charge to help partners build trust and start working together faster.

We’ve hidden this text in the rules to verify whether you’ve read them before joining. Please send the admin the code phrase together with your request to be added: “I love Karaoke Limo.”

Chat administration does not take responsibility for payments or obligations between participating companies.However, members are encouraged to report any cases of non-payment, dishonest behavior, or other issues so the community can stay informed.

Reputation

Members are welcome to ask others in the CHAT about their experience working with a specific driver or company.

If a new company posts a job and an established well-known operator accepts it, requesting full prepayment is allowed.

At the same time, companies that regularly farms out jobs and have a good reputation are allowed to pay within 24 hrs after drop off or no later than Monday if the job falls on a weekend.

DISPATCH ALGORITHM

Each company may have its own policies and dispatch algorithms.

If you would like to receive more work from a specific partner, please contact them directly via private message and ask what is required to get on their list.

Karaoke Limo dispatch logic:

We dispatch jobs according to the following:

Scheduled Bookings

For scheduled rides, partners are given 1 minute after the job is posted to review the details and confirm whether it fits their schedule.

The job is then assigned to the company/driver with the highest priority score.

If multiple drivers have the same priority score and confirm availability, the job will be assigned to the company that has gone the longest without receiving a job.

On Demand Bookings

For ASAP requests, estimated time of arrival (ETA) is the primary factor.

If multiple drivers can meet the required pickup time, the job will be assigned based on:

Priority score
Time since the last assigned job

New Partner Opportunity

If a new driver/company in the chat responds to a job and is qualified for it, they may be given priority assignment as an opportunity to start cooperation.

Priority score

1. Limo mentality 100

2. Suited 10

3. Proper paperwork 5

4. New Body vehicle 5

5. Door service 5

6. Karaoke equipped and branded 20

7. Unmarked vehicle 5

8. Provide Meet & Greet service 5

9. Premium water 5

10. Post/accept PROMO fare jobs 20

11. Zero quality complaints in the last thirty days 50

Calculate your score and DM group admin.

Partners may lose rating points if multiple verified complaints are received regarding violations of established rules.

The “Limo Mentality” status is granted to all participants by default.
It may be revoked in cases of systematic misconduct, deception, or lack of professional work ethics.

PROMO FARES

To better compete with TNC platforms, we are introducing two time based fares:

PROMO Fare
PROMO 90 Fare

These rates: